Case Study: Abbey Cars achieves centralized cloud UC and improved customer service with Mitel OpenScape Business

Abbey Cars - Customer Case Study

Abbey Cars, a Greater London minicab company with more than 20 years’ experience, was growing into multiple sites but was held back by rudimentary, disparate on‑site phone systems. The firm needed a cost‑effective, modern communications platform to support mobile working, centralize telephony across five branches, and improve service and operational resilience.

Working with a local partner, Abbey Cars migrated to the Unify OpenScape Business platform hosted in a private cloud in under four months. The solution centralizes telephony and CRM, adds voice recording, messaging, mobility, contact‑center and presence features, and lets staff remotely manage call routing and resources. Results include lower costs, predictable monthly fees, retained hardware, greater reliability and flexibility, and improved teamwork and customer service.

Abbey Cars

Andy Nutt

General Manager