Case Study: Firmdale Hotels PLC achieves 24/7 uptime and streamlined monitoring with Mitel MarWatch

Firmdale Hotels PLC - Customer Case Study

Firmdale Hotels, an owner-operator of eight boutique hotels in London and New York, needed greater control over a multi-site communications infrastructure where 24/7 uptime is critical to guest service. With devices and applications spread across locations, the IT team required a powerful monitoring and management tool to ensure reliability and rapid response to issues.

The company implemented Mitel MarWatch fault and performance management to monitor Mitel UC systems and third-party devices, delivering real-time alerts and a web-accessible dashboard for both live and historical reporting. As a result Firmdale avoided downtime, simplified monitoring, reduced travel with remote troubleshooting via a single secure login, improved reporting and planning, and enhanced the guest experience through more reliable communications.

Firmdale Hotels PLC

Mark Rupert Read

Director of IT