Case Study: Los Angeles Kings achieves smoother workflows and enhanced fan experience with Mitel MiCloud Business

Los Angeles Kings - Customer Case Study

The Los Angeles Kings, a two-time Stanley Cup–winning NHL franchise based in Los Angeles, needed to modernize an aging legacy communications system carried over from their previous arena. Employees required greater mobility, advanced collaboration tools and better sales analytics, along with features like progressive dialing, easy call scripting, reliable data import/export and CRM integration.

The team implemented Mitel’s MiCloud Business to deliver advanced dialing, intuitive scripting and seamless CRM connectivity. The solution improved workflows and cross‑team communications, enhanced the day‑to‑day customer experience through CRM integration, and gave staff greater flexibility and productivity—especially during sellout games.

Los Angeles Kings

Kelly Cheeseman

Chief Operating Officer