Case Study: Mark Barnes & Associates achieves 24/7 seamless global communications and cost savings with Mitel

Why Mitel customer highlight series

Mark Barnes & Associates is a boutique law and lobbying firm serving clients in the defense, firearms and explosives sectors, with offices in Washington, D.C., Arizona and an attorney in Germany. The firm needed reliable, cost-effective 24/7 communications to operate as a single, cohesive team across multiple time zones, but traditional long‑distance telephony, costly mobile calls and fragmented tools made reaching colleagues and clients slow and inefficient.

Working with a Mitel partner, the firm deployed the Mitel 5000 Communications Platform and 5340 IP phones to create a virtualized, multi-site communications network with presence awareness, intercom, single voicemail, twinning and voicemail‑to‑mobile features. The result was seamless, office‑like collaboration across locations, lower long‑distance costs, faster client turnaround by leveraging time zones, improved workflow and easy, scalable management.

Mark Barnes & Associates

Mark Barnes

Founder & Principal