Case Study: Heartland achieves secure, scalable merchant-branded phone payments with Mitel Summit Platform

Mitel Summit Platform supports customized IVRs and long-term flexibility for leading payment processor

Heartland Payment Systems, a leading U.S. payment processor, needed a reliable cloud-based solution to introduce phone-based payment processing without losing the personalized, merchant-branded customer experience. They also required scalability for seasonal spikes and strict PCI compliance for secure transactions.

Mitel’s Summit Platform and customizable IVR delivered a scalable, compliant phone-payment solution with merchant-specific messaging and built-in development tools for real-time updates. As a result, Heartland can securely process payments via IVR, handle peak demand, and manage IVR changes in-house, creating a trusted long-term partnership.

Heartland

Fred Byrd

Sr. Director Billing Solutions