Case Study: Maplesoft Group achieves a seamless virtual workplace and unified communications with Mitel

How can a team that does business globally work together as though in the same building? Today’s economic and technological realities answer: virtually

Maplesoft Consulting, an Ottawa-based professional services firm with about 70 employees and 300 consultants working globally, needed to make dispersed teams operate as if they were in the same building. Rapid growth, acquisitions and a patchwork of legacy telephony systems meant slow onboarding, frequent travel to align people and processes, and a need for standardized, remotely accessible communications and CRM.

Maplesoft implemented Mitel Communications Suite on Sun servers plus Mitel Unified IP Client for Sun Ray and Mitel Unified Communicator (UC) Advanced (softphone, Dynamic Extension, Knowledge Management and TeleCollaboration). The rollout virtualized desktops and telephony, enabled anywhere calling and intuitive videoconferencing, simplified IT and security, sped up new-user ramp-up and branch expansion, and cut travel and operational costs while improving client-facing CRM and collaboration.

Maplesoft Group

Jack Gulas

Vice President