Case Study: Weightmans (Top 60 law firm) achieves cost savings and future‑proof IP communications with Mitel MiVoice Business

Ahead of the game with a Mitel IP Solution

Weightmans is a top‑60 UK law firm with over 920 staff across five offices that wanted to become a technology‑led business but was held back by a legacy phone system: a costly, hard‑to‑support mix of analogue and digital handsets that delivered inconsistent features and didn’t meet the needs of a mobile workforce. Convincing the board was initially difficult because the old system still worked and capital costs were a concern.

Weightmans deployed Mitel MiVoice Business (3300 controllers) using a Mitel leasing programme, delivering a single IP platform with consistent features (caller ID, voicemail lights), hot‑desking, one‑number mobility and licence‑based add‑ons. The move reduced costs, simplified moves/adds/changes, enabled new ways of working (home/mobile working) and improved client service through better accessibility and faster first‑call resolution.

Weightmans

Stuart Whittle

Business Services and Innovations Director