Case Study: Orion Township achieves 10% cost savings and greater staff productivity with Mitel MiCloud Connect

Orion Township - Customer Case Study

Orion Township, a lakeside community in Michigan, faced a sudden failure of its aging Toshiba PBX voicemail system and long-standing issues with reliability, functionality and high operating costs. The outdated phone system made everyday operations inefficient and hindered staff ability to engage with constituents, prompting township leaders to seek a flexible, lower-cost communications solution.

They chose MiCloud Connect — a cloud-based unified communications platform with mobile apps and Microsoft Outlook integration — which replaced the legacy PBX without large capital expenditures. The solution delivered reliable VoIP, easy collaboration (IM, conferencing, desktop sharing), on-the-go access to office numbers and streamlined scheduling, producing intuitive user experiences, faster response times and over 10% in cost savings that can be reinvested in community projects.

Orion Township

Chris Barnett

Supervisor