Case Study: Chicago Cubs achieve modernized communications and elevated fan experience with Mitel MiVoice Connect

Chicago Cubs - Customer Case Study

The Chicago Cubs, a storied Major League Baseball franchise with a large and growing fan base, were hindered by costly, antiquated communications technology that slowed operations and limited fan engagement. In 2019 they began seeking modern communications and collaboration tools—and in 2020 needed a fast way to transition staff to remote work due to the COVID‑19 pandemic.

The Cubs implemented Mitel MiVoice Connect, integrated with their CRM and existing platforms, to modernize call control, mobile communications and contact‑center functions. The solution improved internal collaboration and fan interactions, enabled a seamless shift to work‑from‑home during the pandemic, eliminated legacy circuit costs, and added scalable workforce‑management and quality‑monitoring capabilities.

Chicago Cubs

Steve Inman

Vice President of Technology