Case Study: Mount Pleasant Area School District achieves reliable district-wide IP telephony and HD call quality with Mitel

After nearly a year of struggling with its new telephone system, Mount Pleasant School District made the move to Mitel

Mount Pleasant Area School District in Pennsylvania, which serves six facilities with more than 250 handsets, faced nearly a year of serious voice-communications problems after a replacement phone system failed to meet basic school needs. Issues included calls bypassing classrooms, nonworking message lights, failed hunt-group rollovers, and unreliable emergency alerts — problems the original vendor could not adequately fix.

ASCC replaced the troubled system with Mitel’s IP communications platform, upgrading analog and digital phones to a single, redundant IP system. The migration (mid-May to end of June) delivered immediate improvements — clearer “HD” call quality, no phone downtime, reliable emergency and call-routing features — and stronger vendor support, resolving the district’s prior operational and safety concerns.

Mount Pleasant

Bob Rizzo

Director of Technology