Case Study: Sierra Pacific Industries achieves secure, unified communications and simplified management with Mitel MiVoice Connect

Sierra Pacific Industries - Customer Case Study

Sierra Pacific Industries (SPI), a privately owned lumber and window manufacturer with nearly 80 locations, ~5,000 employees and almost 2 million acres of timberland, was struggling with disparate, aging Avaya and Nortel phone systems. The legacy equipment made management difficult, limited employee collaboration, produced poor on-hold caller experiences, and exposed the company to security risks and costly toll-fraud incidents.

SPI implemented Mitel’s MiVoice Connect (ShoreTel) with deployment support from Gaynor Telesystems, starting with a pilot to enable a smooth transition. The unified solution delivered voicemail, instant messaging, mobility, conferencing, auto-attendant and SIP/VoIP connectivity, while centralizing management, improving security, enhancing emergency communications, simplifying wiring for remote sites, and freeing IT resources—boosting collaboration, scalability and caller experience across the organization.

Sierra Pacific Industries

Chris Gumm

Senior Network Engineer