Case Study: T-Mobile Netherlands achieves smooth, flexible fixed-mobile cloud migration for SMBs with Mitel MiCloud

T-Mobile Netherlands - Customer Case Study

T-Mobile Netherlands faced fierce competition and a shift toward fixed-mobile convergence, so it needed a way to stand out in the emerging cloud market, lower total cost of ownership for business customers, and become a leader in B2B customer experience while accelerating service delivery. The challenge was to offer mobile‑centric, flexible communications for SMBs without forcing disruptive forklift upgrades or locking customers into single-vendor contracts.

The answer was Cloud & Clear, a Mitel‑based fixed‑mobile converged cloud service that lets customers migrate at their own pace, choose from four tailored user profiles, and scale features up or down. Built on Mitel’s MiVoice/MiCloud platform, the offering delivers unified communications, presence, one‑number calling and flexible billing (flexi, pay‑per‑use or bundled), and has attracted channel partners and new revenue opportunities—giving customers more choice and TMNL a stronger B2B proposition with potential to expand beyond the Netherlands.

T-Mobile

Milan Růžička

Marketing Director