Case Study: Pacers Sports & Entertainment achieves improved customer satisfaction and full workforce mobility with Mitel MiVoice Business

Pacers Sports and Entertainment - Customer Case Study

Pacers Sports & Entertainment, which operates the NBA’s Indiana Pacers and events at Bankers Life Fieldhouse, needed to replace an aging phone system that gave no visibility into customer interactions. The organization wanted quicker response times, better training, reduced employee downtime and higher overall customer satisfaction.

By deploying Mitel’s MiVoice Business phone system and business phone solutions, Pacers gained reliable, high-quality voice service and full mobility for staff. The new system delivered robust analytics for training and peak-traffic insights, kept employees productive on the go, and led to improved customer satisfaction scores on the annual NBA survey.

Pacers Sports and Entertainment

Ed Frederici

CTO