Case Study: Greenville Utilities Commission achieves lower total cost of ownership and faster customer response with Mitel

Greenville Utilities Commission - Customer Case Study

Greenville Utilities, a public utility serving Greenville, North Carolina since 1905, needed a more modern communications platform to meet its priorities of fast response, quality customer service, and fiscal responsibility. Their aging telecom system was costly to upgrade and support and lacked the integrated features needed to improve customer interactions.

They deployed Mitel solutions for 480 users across six locations—including MiContact Center, Mitel Unified Communicator Advanced, IVR, and MiVoice Call Recording—working with partner ATCOM for implementation and training. The new system delivered lower total cost of ownership, quicker response times, fewer dropped calls, multiple contact options, and a strong return on investment.

Greenville Utilities Commission

David Garris

Greenville Utilities Commission