Case Study: Market Singapore achieves rapid, scalable, low-cost unified communications and contact centre with Mitel

Mitel makes life easy for high-growth Singapore product brokerage and internet marketing company

Market Singapore, a Market America subsidiary and online retailer that launched in 2014, experienced rapid growth and needed a sophisticated communications system ready for launch. With 25 staff — including a 10-agent contact centre — and plans to expand across Asia, the company required a reliable, cost-effective telephony and customer service solution that could be managed without local IT resources.

Market Singapore chose Mitel’s unified communications and Enterprise Contact Center, implemented in two phases to meet tight deadlines, with on-site infrastructure and remote administration by the US IT team. The deployment was quick and trouble-free, enabled fast agent onboarding, simplified supervisor monitoring and reporting, reduced local IT costs, and provided scalable capacity to support continued rapid growth.

Market Singapore

Jojo Soh

Country Manager