Case Study: Waterlogic Australia achieves reliable, cost‑saving cloud communications and improved contact‑center visibility with Mitel

Waterlogic Australia - Customer Case Study

Waterlogic Australia, a designer and distributor of point-of-use water purification and dispensing systems with offices across Australia, was running on a traditional copper telephone network that lacked modern features. The old system couldn’t monitor incoming calls at its Perth contact centre, made inter‑office calling expensive, suffered from limited bandwidth, and offered no easy way to track missed calls or agent availability — so the company wanted a reliable, fast, cloud-based communications solution with minimal downtime and simple management.

Working with a local partner, Waterlogic migrated to the Unify OpenScape Business cloud platform hosted in a Sydney data centre and rolled it out to each state office. Calls were routed to staff mobiles during installation to avoid disruption, and self-service tools let non‑technical staff manage the system. The move unified communications over an MPLS network, cut 1300-number and inter‑office call costs (saving an estimated AUD 2,000–3,000/month), and improved contact-centre visibility with call monitoring, agent status and reporting — a change the CFO called “an excellent outcome.”

Waterlogic Australia

Danny Warren

Chief Finance Officer