Case Study: Portland Trail Blazers achieves $45K savings and productivity gains with Mitel unified communications

Portland Trail Blazers - Customer Case Study

The Portland Trail Blazers, an NBA franchise that relies on robust communications for ticketing, marketing and events, faced mounting costs and capability gaps from a legacy Nortel phone system and a separate Interactive Intelligence call center application. With a four-person IT team, the organization needed an easy-to-manage, CRM‑integrated telephony solution to replace disparate systems and restore modern features and reliability.

Mitel delivered a unified communications platform—including mobile apps, E911, Mitel Enterprise Contact Center, conferencing/web sharing, Microsoft Dynamics integration and IP phones—deployed in phases to 450 users. The implementation was fast and simple, boosted productivity and sales workflows (notably replacing a cumbersome WebEx setup), eliminated two servers, and saved the club roughly $40,000–$45,000 while improving usability and support.

Portland Trail Blazers

Lou Pallotta

Telecommunications Manager