Case Study: Exclusive Cars achieves always-on mobility and lower mobile costs with Mitel BusinessPhone 8.1 (Mobile Extension)

Swedish Company Selling and Leasing Foreign motor vehicles

Exclusive Cars is a Stockholm-based dealer that imports and refurbishes a wide range of US, European and Japanese vehicles for sale and lease. With a largely mobile sales team and an aging DECT telephone system, the company needed stronger mobility support and better control of costly cell-phone use to ensure staff could be reached and customer service remained responsive.

Exclusive Cars deployed Mitel BusinessPhone 8.1 with Mobile Extension and BusinessPhone Unified Messaging, giving staff integrated mobile handsets, menu options, call queuing and voicemail delivered as email attachments. The solution was quick to install and easy to use, made employees reachable anywhere, improved customer service and field efficiency, and delivered significant savings compared with previous mobile telephony costs.

Exclusive Cars

Håkan Andersson

Sales Manager