Case Study: VfL Wolfsburg achieves enhanced fan experience and streamlined communications with Mitel

VfL Wolfsburg - Customer Case Study

VfL Wolfsburg partnered with Mitel to modernize and unify communications across the Volkswagen Arena, offices, training grounds and sales outlets. The club’s challenge was to integrate and expand existing business and communication processes to improve employee collaboration, enable seamless mobile working and enhance the fan experience.

Mitel deployed a uniform communications platform—MiContact Center Business, MiCloud Flex, MiCollab and MiVoice 6900 series—delivering future‑proof technology, flexibility, security and reliability. Advanced contact-center features shortened waiting times and improved fan interactions while providing a consistent user experience across locations, boosting operational efficiency and collaboration on and off the pitch.

VfL Wolfsburg

Michael Meeske

Managing Director