Case Study: Centrinex achieves scalable growth, increased productivity and improved customer satisfaction with Mitel MiContact Center Business

Centrinex - Customer Case Study

Centrinex, a customer-contact organization attentive to changing market and communication trends, needed to add multimedia capabilities to its call centers so agents could handle multiple interactions simultaneously, resolve issues faster, and improve customer satisfaction and productivity.

By deploying Mitel’s MiContact Center Business, Centrinex gained a scalable, multichannel contact center platform that supports growth and higher agent efficiency. The solution delivered increased productivity and happier customers, and gave the company confidence that the system will grow with them as they expand.

Centrinex

Bart Miller

CEO, Centrinex