Case Study: Whitney Bank achieves centralized, resilient voice communications and superior customer service with Mitel

Timeless values and timely technology drive superior customer service at Whitney Bank

Whitney Bank, the oldest continuously operating bank in New Orleans with roughly $11 billion in assets and more than 160 branches across the U.S. Gulf Coast, needed to unify a patchwork of communications systems acquired over years of growth. The bank sought a centralized, cost-effective voice infrastructure with strong failover and disaster-recovery capabilities to ensure consistent, personalized customer service in a hurricane-prone region.

Whitney standardized on Mitel Communications Director and Mitel NuPoint Unified Messaging, deploying a centrally managed, distributed VoIP architecture with redundant data centers and automatic regional failover. The rollout has reduced capital and maintenance costs, delivered reliable disaster recovery and scalability for future acquisitions, improved messaging and productivity, and strengthened customer service through a strategic vendor partnership.

Whitney Bank

Scott Erlichman

Senior VP of Technology Infrastructure