Case Study: Bancroft, a nonprofit healthcare organization, achieves substantial cost savings and unified cloud communications with Mitel MiCloud

Bancroft - Customer Case Study

Bancroft, a non-profit healthcare organization in Cherry Hill, NJ, faced a fragmented communications environment built from five different phone systems and carriers. The VP of IT inherited limited calling features (including no direct dial between sites) and a small IT team burdened by maintenance, so the organization needed to reduce cost and complexity and adopt cloud-based, mobile-friendly communications as part of an all-in-the-cloud strategy.

Bancroft migrated to Mitel’s MiCloud, consolidating lines and enabling site-to-site direct dialing. The move delivered substantial cost savings, boosted employee productivity with features like Follow Me, and gave staff the agility to move, add, or change numbers without IT involvement—resulting in a unified communications experience for employees, patients, and families.

Bancroft

Fina Nash

VP of Information Technology