Case Study: iQuest Group achieves zero call drop-outs and seamless mobile cloud communications with Mitel MiCloud Connect

iQuest - Customer Case Study

Perth-based iQuest, a fast-growing business technology specialist, faced increasing call drop-outs and service interruptions as its single-carrier virtual PBX was strained by rising demands. The unreliable telephony was creating uncertainty for engineers and threatening the company’s reputation for fast, dependable customer support.

iQuest deployed Mitel MiCloud Connect (via its channel partners) — a cloud telephony platform with softphone capabilities, mobility and collaboration tools, and multi‑carrier redundancy. The result: zero drop-outs and clear calls, seamless global calling from any device using the company number, simpler number porting, improved staff confidence and customer service, and industry‑grade redundancy and support.

iQuest Group

Pietro Bertolini

General Manager Corporate IT Solutions