Case Study: H1 Communication AB achieves superior 24/7 personalized customer experience with Mitel MiContact Center Enterprise

H1 Communication AB - Customer Case Study

H1 Communication AB is a 24/7 contact center services provider with about 280 employees across Sweden, Norway and Estonia, handling more than 40,000 customer interactions daily for public and private sector clients. Facing the need to deliver personalized, consistent service across multiple channels and industries (from mobile carriers to auto workshops and hospitals), H1 needed a technology platform that would support client‑specific workflows, real‑time data access and easy third‑party integration while keeping operations stable and low‑touch to maintain.

H1 implemented Mitel’s MiVoice MX‑ONE and MiContact Center Enterprise, integrating client‑specific web applications via open APIs and a central SIP/IP deployment across two data centers with a linked data warehouse. The result: agents gain instant access to full customer histories and specialist inputs, real‑time monitoring and forecasting, and a flexible architecture that reduces maintenance effort, improves availability and lowers costs—allowing H1 to deliver higher‑quality, tailored customer experiences that drive measurable business value for its clients.

H1 Communication AB

Magnus Larsson

Chief Information Officer