Case Study: Carlsberg Breweries achieves 38% cost savings and seamless, scalable communications with Mitel

Carlsberg Breweries - Customer Case Study

Carlsberg Breweries, the world’s fourth-largest brewer with over 500 brands in more than 150 countries, needed seamless connectivity and lower total cost of ownership as it expanded. The company’s challenge was to replace disparate single-country phone systems with a unified communications platform across nine European countries.

Mitel implemented MiContact Center Enterprise and Mitel CMG Web, integrating the contact center with SAP to deliver a consistent customer experience. The solution provided a scalable, reliable communications system that reduced costs by 38%, improved customer interactions through SAP integration, and can grow and adapt with the business.

Carlsberg Breweries