Case Study: Cape Medical Supply achieves seamless cloud communications and better performance insights with Mitel MiCloud Connect

Cape Medical Supply - Customer Case Study

Cape Medical Supply, a provider of sleep therapy and orthopedic bracing products and services, needed a better way to communicate with customers and support scalability, integrations and modern features that its aging phone system couldn’t deliver. After a consultant-led, 100-point evaluation narrowed the field to five vendors, the company sought a hosted VoIP solution that would integrate with its cloud-based business, EMR and CRM apps and protect its investment.

Cape Medical chose Mitel’s MiCloud Connect and MiCloud Connect Contact Center, gaining integrated email and chat routing, extensive reporting and mobile apps for remote workers. The migration to a cloud phone system was successful, delivering improved performance visibility, modern features for agents and a scalable platform to support future growth.

Cape Medical Supply

Gary Sheehan

President & CEO