Case Study: Milwaukee Brewers achieve scalable, remote-friendly communications and improved contact center productivity with Mitel

Milwaukee Brewers - Customer Case Study

The Milwaukee Brewers, a Major League Baseball team, faced an outdated PBX phone system installed in 2000 that lacked modern features, couldn’t scale with their growing facilities and minor-league acquisitions, and hampered seamless communication for coaches, players, scouts and staff — especially when working remotely. Their contact center also needed better call metrics, recording and tools to deliver a customized fan experience.

The team deployed about 425 Mitel 400-series IP phones with MiVoice Connect and Connect Contact Center, gaining click-to-dial integration with Salesforce, improved reporting and call data, easier web-based administration via Director, and SIP long‑distance savings. The upgrade boosted contact-center productivity, enabled reliable remote work and multi-site management, and provided a scalable, feature-rich platform for future growth.

Milwaukee Brewers

Corey Kmichik

Director of Network Services