Case Study: Melbourne Football Club achieves six-month ROI and seamless multi-site communications with Mitel

Melbourne Football Club - Customer Case Study

Melbourne Football Club, a professional AFL team, was hampered by a decade-old LG Nortel Aria POTS phone system across three sites. The legacy system was unreliable, costly to maintain, lacked modern features to connect on-site and off-site staff, forced employees onto mobiles, and was negatively affecting member service and operational efficiency.

The club deployed a Mitel Unified Communications solution—IP phones, Mitel Communicator (professional, mobile, operator), voice switches and Mitel Director—rolled out in two weeks with minimal disruption. The new system unified the three sites, reduced administration, enabled no-cost internal calls, improved customer service and scalability, and delivered an apparent ROI within six months.

Melbourne Football Club

Richard Arnott

IT Manager