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Case Study: PanOrion streamlines operations and simplifies SIP product offerings with Mitel
A Mitel Case Study
PanOrion - Customer Case Study
PanOrion, a Mississauga-based hosted IP service provider, was facing growing logistical and operational strain as its expanding North American dealer network carried multiple brands and models of SIP phones. Troubleshooting diverse equipment and meeting the differing needs of small storefronts and large enterprises was time-consuming and inefficient, so PanOrion sought a single, reliable product line that wouldn’t compromise voice quality.
PanOrion standardized on Aastra’s complete line of SIP phones (including the AastraLink Pro 160), giving dealers a one-stop portfolio that covered entry-level to feature-rich needs. The move simplified ordering, provisioning and support, reduced SKU complexity and troubleshooting, and improved dealer satisfaction — enabling faster deployment and a more consistent, higher-quality service offering.
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PanOrion
Roy Bradshaw
CEO, PanOrion