Case Study: Nottinghamshire Health Informatics Service achieves affordable, unified video collaboration with Mitel

Collaborating for Better Healthcare Outcomes

Nottinghamshire Health Informatics Service (NHIS), funded by the NHS and supporting more than 13,000 users and hundreds of IT systems across the county, needed an affordable, easy-to-use way to replicate face-to-face communication between hospitals, GPs, commissioners, staff and patients. With tight budgets and a mix of devices (tablets, smartphones, room systems and desktops), NHIS required a single-client, low-latency video solution that worked on and off the corporate network; previous vendor options were too complex and expensive for multi-party use.

NHIS deployed an integrated Mitel/Vidyo/VMware solution (MiVoice, MiCollab and Vidyo components) chosen for simplicity, ubiquity and cost-effectiveness. The implementation was quick to configure and now supports multi-point calls across devices, lets clinicians work remotely with high-resolution images, and has received strong positive feedback—delivering the desired collaboration across sites and paving the way for assistive-technology integration at a fraction of competitor cost.

Nottinghamshire Health Informatics Service

Mike Press

Assistant Director of IT