Case Study: Boston Red Sox achieves modern, resilient unified communications and $25K/year savings with Mitel

Boston Red Sox - Customer Case Study

The Boston Red Sox, the 115-year-old Major League Baseball franchise based at Fenway Park, faced an aging, unreliable telephony system that was becoming costly to maintain and required heavy outside vendor support. With multiple sites (Fenway, JetBlue Park, corporate offices and data center), a small IT staff and a large remote workforce, the club needed a modern, easy-to-manage communications platform that would improve fan and internal customer service and support the organization’s future innovation goals.

Mitel’s distributed IP-PBX unified communications solution — including Enterprise Contact Center, conferencing, mobile apps and support for 700 phones — was deployed quickly and replaced the legacy system. The Red Sox gained call analytics and CRM integration, better call routing and mobile reach for staff, remote system management, multi-site resiliency, and estimated savings of about $25,000 per year in managed-services costs, with plans to expand Mitel functionality further.

Boston Red Sox

Brian Shield

Vice President of Information Technology