Case Study: Callidus Health achieves HIPAA-compliant, low-latency voice and SMS healthcare communications with Mitel Summit

Callidus Health - Customer Case Study

Callidus Health, a stealth-mode startup, needed a reliable, low-latency, HIPAA‑compliant communications platform to build its healthcare answering service and communications suite that handles patient data and time‑critical requests. They required strong security, voice and SMS functionality, and developer flexibility to move quickly without compromising compliance.

Callidus Health used Mitel’s Summit CPaaS and Mitel development partners to embed voice, SMS, call routing, scheduling and secure message storage into its CareLINK (patient) and CareTEAM (provider) apps. The result was a fast launch with HIPAA compliance, improved voice quality and reliability, elimination of third‑party answering services, automated appointment reminders, and developer-friendly tools that let the team make changes in‑house while Mitel managed infrastructure and support.

Callidus Health

Ganesh Elangovan

Co-Founder