Case Study: Ellinger Riggs Insurance achieves dependable, scalable customer support with Mitel MiVoice Connect

Ellinger Riggs Insurance - Customer Case Study

Ellinger Riggs Insurance is a 20‑person independent agency with four Indiana locations that relies on reliable, responsive customer service. Growth had left each office on different, aging phone systems that couldn’t easily transfer calls, show employee presence, or stay up during natural disasters — problems that increased hold times, missed connections, and risked leaving customers unreachable when they needed help most.

Working with Van Ausdall & Farrar, Ellinger Riggs deployed Mitel’s MiVoice Connect, which integrated with their AMS 360 system and provided presence, seamless call transfers, and automatic customer data pop‑ups. The result was faster, more dependable service, easier employee training, scalable technology for future locations, and confidence that they can support clients even during outages or emergencies.

Ellinger Riggs Insurance

Rob Ellinger

President