Case Study: Headquarter Toyota achieves streamlined communications and cost savings with Mitel

Headquarter Toyota - Customer Case Study

Headquarter Toyota, a southeastern Florida dealership with two locations and about 300 employees, needed to modernize an aging Nortel Meridian PBX to improve communications across sites and add productivity tools that integrated with existing systems like ADP. The dealership wanted simpler, scalable VoIP features—four‑digit dialing, screen pops, chat/IM and video—without increasing complexity for users or IT.

They replaced the legacy system with a Mitel unified communications solution (Mitel IP phones, voice switches, MiVoice Connect and Mitel Professional Communicator) with bridgeSpeak IVR, delivering chat, screen pops, automated attendant, unified messaging and redundant site switches. The result: faster sales interactions, IM/web chat and video collaboration, four‑digit calling, reduced travel and calling costs, lower IT overhead (one administrator instead of per site), improved uptime and an architecture that scales easily as the business grows.

Headquarter Toyota

Judy Serra

Controller and Assistant General Manager