Case Study: Hancock Estabrook LLP achieves anywhere-anytime mobility and unified communications with Mitel Mobility Solutions

Mitel Mobility Solutions free lawyers to deliver personalized service anywhere, anytime, on any device

Hancock Estabrook, LLP is a Syracuse-based law firm founded in 1889 that prides itself on delivering personalized legal service through a team of 60+ attorneys. Facing an outdated communications system that hindered anywhere/anytime responsiveness and needed seamless BlackBerry integration and a single points-of-contact, the firm sought a modern unified communications solution to support flexible, mobile work.

Working with TwinState, Hancock Estabrook deployed Mitel Communications Director with Dynamic Extension, Mitel UC Advanced, Audio & Web Conferencing, Teleworker licenses and Mitel 5330 IP phones. The new platform gives attorneys a single number across devices, real-time presence and messaging, integrated conferencing, centralized voicemail and BlackBerry access—eliminating voicemail lag, cutting third‑party conferencing costs, boosting productivity and enabling more responsive client service.

Hancock Estabrook LLP

Mary Lou Haines

Director of IT