Case Study: Tessie Cleveland Community Services Corporation (TCCSC) achieves secure, geo-independent disaster recovery and real-time patient-care collaboration with Mitel

TCCSC - Customer Case Study

Tessie Cleveland Community Services Corporation (TCCSC), a not‑for‑profit healthcare provider in Los Angeles, struggled with a fragmented, legacy PBX voice system spanning five locations and hundreds of devices. The decentralized setup limited disaster recovery, hampered seamless communication across sites, and created risks for protecting sensitive medical data while keeping staff connected remotely.

TCCSC implemented Mitel’s cloud solutions—MiCloud, MiCollab and Business IP Softphones—to centralize communications, enable geo‑independent redundant disaster recovery, and provide advanced encryption for compliance. The upgrade delivered real‑time collaboration across locations, robust failover and data protection, improved patient and physician value, and lower costs compared with the prior premise‑based system.

TCCSC

Simon Dayan

Director of IT