Case Study: Cooke Center for Learning and Development achieves reliable, scalable, budget-friendly unified communications with Mitel Connect HYBRID

Cooke Center for Learning and Development - Customer Case Study

Cooke Center for Learning and Development is a New York City non‑profit that provides special education across four campuses with about 250 staff. The school was struggling with an aging, unreliable Verizon phone system and needed a more dependable, easy‑to‑manage communications solution that could improve parent and faculty contact, scale to new sites, and avoid large capital outlays or heavy IT maintenance.

Cooke Center deployed Mitel Connect HYBRID (ONSITE + CLOUD) with UC features — collaboration, conferencing, mobile apps, HYBRID Fax and Scribe, and IP phones — integrating seamlessly with its existing on‑premises equipment. The hybrid model delivered reliable call routing (including failover and 911 alerts), voicemail‑to‑text, mobility and centralized management with no upfront hardware costs, a budget‑friendly subscription, reduced IT burden, and a clear path for future growth.

Cooke Center for Learning and Development

Lisanne Norman

Director of Technology