Case Study: Kids Plus Pediatrics achieves improved patient care and staffing efficiency with Mitel MiVoice Connect

Kids Plus Pediatrics - Customer Case Study

Kids Plus Pediatrics is an independent, physician-owned practice with three Pittsburgh-area locations and nearly 100 employees that was constrained by an aging phone system. The organization needed a scalable, modern telephony solution that could support future expansion and provide integrated reporting and call-queue metrics to improve staffing, triage and internal communications.

KPP deployed MiVoice Connect (including Mitel Connect mobile apps, conferencing and integrated reporting), retooling its infrastructure for a seamless implementation. The new system delivered intuitive user experience, mobile extension access, built-in conferencing for training and HIPAA-compliant communications, and real-time analytics to optimize staffing—yielding more robust features and the lowest total cost of ownership (about a 10% projected savings over five years).

Kids Plus Pediatrics

Todd Wolynn

Chief Executive Officer