Case Study: Senators Sports & Entertainment achieves scalable, reliable communications for world-class fan experiences with Mitel

Senators Sports & Entertainment - Customer Case Study

Senators Sports & Entertainment, owner of the NHL’s Ottawa Senators and the Canadian Tire Centre, needed a high-performance, flexible communications platform to deliver a world-class fan experience. The organization required reliable collaboration for mobile and remote staff, the ability to scale from a 250-person office to support 20,000-person sold-out events, and a communications environment that could evolve alongside rising customer expectations.

Working with Mitel to deploy a scalable Contact Center solution, the Senators gained seamless, facility-to-facility communications that keep staff connected during events. The result is a dependable, easily scalable system that lets employees focus on operations and fans rather than technology, while adapting to the needs of different event types and venues.

Senators Sports & Entertainment

Geoff Publow

VP of Strategic Development