Case Study: FirstPort achieves 12% cost savings and improved resilience with Mitel hosted telephony

FirstPort - Customer Case Study

FirstPort, the UK’s largest property management group managing over 200,000 homes, faced rising costs and operational strain from nine aging, disparate telephony systems across six sites. Their on‑site Mitel solution needed significant CAPEX to modernise, and the business required 24/7 support, improved resilience and a migration path from ISDN to SIP to support digital transformation.

Working with Koris, FirstPort consolidated its estate onto a single hosted Mitel platform (MiVoice Business, MiContact Center, Mitel Border Gateway, call recording, SIP trunking) with Skype for Business and automated payment integrations, migrating users in staged moves with no disruption. The result was a 12% cost reduction over three years, reduced support overhead, improved productivity, enhanced continuity and redundancy, 24/7 managed support, and a modern platform ready for further digital transformation such as Salesforce integration.

FirstPort

Duncan Borland

Infrastructure Manager