Mitel
256 Case Studies
Case Study: Pomperaug Regional School District achieves rapid resolution of persistent voice-quality problems with Mitel MarWatch
A Mitel Case Study
Pomperaug Regional School District - Customer Case Study
Pomperaug Regional School District, a seven-school district in Connecticut, was experiencing persistent voice-quality issues—echo and choppy audio—affecting calls at Pomperaug High School. The district’s MiVoice Business system, provided and managed by Mitel partner Total Communications, had been unable to reproduce or resolve the problem during six months of test calls.
Mitel deployed MarWatch fault and performance management alongside Premium Software Assurance for MiVoice Business; within a week MarWatch identified and resolved the voice-quality issue. The solution provides detailed voice-quality metrics, secure remote access for the partner to troubleshoot, rapid detection before users are affected, and quarterly performance reports that document system performance and utilization.
Open case study document...