Case Study: Top Oil achieves increased sales and €40,000 annual savings with Mitel's unified communications solution

Top Oil - Customer Case Study

Top Oil, an Irish fuel supplier with over 250 staff across 30 locations, was operating 18 disparate, end-of-life phone systems that generated roughly €40,000 in annual line rental and gave the company zero call visibility. Handling up to 8,000 calls a month, Top Oil was missing sales opportunities and risking unanswered customer queries due to lack of centralized monitoring and support.

Phone Pulse implemented Mitel’s unified communications and Enterprise Contact Centre—centralized IP telephony with SIP failover, call recording, instant messaging and email integration—within weeks, enabling priority routing, caller data pop-ups and callback handling. The result was increased sales conversions, €40,000 in annual cost savings, improved staff engagement, greater resilience and scalable centralized reporting so no customer call goes unnoticed.

Top Oil

Seamus McGovern

Group ICT Manager