Case Study: Ronald McDonald House New York achieves lower TCO and simplified communications with Mitel

Ronald McDonald House New York - Customer Case Study

Ronald McDonald House New York, the world’s largest charity that houses families of hospitalized children, needed a more reliable, cost-effective phone system for internal communications, fundraising and event planning. Its aging Avaya PBX was complex, costly to maintain (requiring third-party help for every event) and had a rising total cost of ownership.

The organization deployed a Mitel on-site PBX with Mitel Fax and Mitel Scribe hybrid cloud services, giving an intuitive interface, fast activation of cloud features, mobile fax via email and voicemail transcription. The change delivered lower CAPEX and ongoing costs, reduced management overhead, improved productivity and user satisfaction, and strong on-site Mitel support.

Ronald McDonald House New York

Edward Cho

IT Manager