Case Study: Carleton University achieves 24/7 availability and reduced downtime with Mitel MarWatch

Carleton University - Customer Case Study

Carleton University, a 28,000-student institution spread across 35 campus buildings in Ottawa, needed to ensure mission‑critical communications (voice, contact center and call recording) stayed available 24/7 to meet safety obligations, support residential housing and avoid service disruptions while making the best use of limited in‑house IT resources and getting actionable system data.

The university deployed MarWatch (RMAS) to monitor MiVoice Business, MiVoice Border Gateway, MiCollab, MiContact Center and MiVoice Call Recording, providing real‑time alerts, secure remote access and off‑hours support. This delivered early detection and faster resolution of issues, reduced downtime (including during critical registration periods), improved reporting and system insight, eased the IT workload and increased user confidence and satisfaction.

Carleton University

Richard Lefebvre

Voice Services Manager