Case Study: Overland Footwear Group achieves reliable cloud telephony and 20% cost savings with Mitel

Overland Footwear Group - Customer Case Study

Overland Footwear Group, a family‑run retailer operating 55 stores across New Zealand and Australia with 435 staff, was struggling with an aging on‑prem telephony system that caused frequent dropouts, poor call quality, rising maintenance costs and pandemic‑era communication breakdowns that left stores and support teams disconnected.

Working with systems integrator HiTech, Overland moved to Mitel MiCloud Flex and integrated it with Microsoft Teams via SBC/SIP, preserving existing handsets and simplifying deployment. The cloud solution delivered reliable, scalable voice and collaboration, deeper operational insights and consolidated licensing — while cutting annual communications costs by more than 20% and dramatically improving the user and customer experience.

Overland Footwear Group

Bob Kombora

IT Manager