Case Study: Spokane Teachers Credit Union (STCU) achieves improved member service and reduced costs with Mitel VoIP

STCU - Customer Case Study

Spokane Teachers Credit Union (STCU), the Inland Northwest’s largest credit union with more than 600 employees serving 170,000 members across 20 branches, needed to replace an aging telephony system with a scalable, easy-to-manage solution that would improve contact-center functionality, reporting and remote-work capabilities while delivering strong value to members.

STCU deployed Mitel’s unified communications—VoIP, Enterprise Contact Center and IP phones—and completed organization-wide training and rollout in eight months. The new system enabled in-house reporting and custom call flows, reduced hold times with a callback feature, lowered total cost of ownership, increased contact-center capacity and productivity without adding staff, and made branch and remote-user management far easier.

STCU

Greg Gallaway

IT Operations Manager