Case Study: Compassion Australia achieves improved global collaboration and $100K savings with Mitel UC

Compassion Australia - Customer Case Study

Compassion Australia, an international Christian child-development ministry supporting more than a million sponsored children across developing countries, faced an increasingly unreliable and costly IP phone system that constrained call center effectiveness, collaboration with overseas partners, and consumed significant IT time and budget. Restrictions on phone usage and unanticipated scaling fees meant communications were impeding the organization’s core mission.

Working with Davicom, Compassion Australia deployed a Mitel UC solution—150 ShorePhone IP 230/560 phones plus ShoreWare Operator, Personal Call Manager, presence and calendar integration, and Mitel Converged Conferencing—installed over a weekend. The new system cut costs (estimated $100,000 over three years and more than $800/month by eliminating a third-party conferencing service), saved about 20 IT hours per week, delivered a single platform for worldwide collaboration, and produced an ROI in under a year.

Compassion Australia

Michael Macarthur

IT Manager