Case Study: John Varvatos Enterprises achieves lower phone system costs and greater IT efficiency with Mitel

John Varvatos Enterprises - Customer Case Study

John Varvatos Enterprises, the luxury menswear brand, was struggling with a legacy on-premise phone system that didn’t scale with growth, was costly to manage, and caused dropped calls, poor directory access, and heavy IT and HR workload. The company needed a more modern, easy-to-use communications platform and selected Mitel’s cloud-based voice/UCaaS phone system to replace its fragmented telecom setup.

Mitel implemented the new system across John Varvatos Enterprises’ global offices, design studios, and retail locations, enabling mobile calling, automatic directory updates, and integrations with Salesforce and Zendesk. The result was a 18% reduction in annual phone system costs, more than 350 hours saved annually for IT, a 40% drop in phone-related tickets in year one, and a 10.8-month payback with 148% ROI.

John Varvatos Enterprises