Case Study: Pennsylvania State Education Association achieves unified, modern telephony and about $25,000/year maintenance savings with Mitel MiVoice Connect

Pennsylvania State Education Association - Customer Case Study

The Pennsylvania State Education Association (PSEA), an NEA affiliate representing about 180,000 education and healthcare workers with 14 offices across the state, faced aging, disparate on‑premises phone systems (Merlin Legend, Merlin Magix, Avaya Definity), high third‑party support costs, no centralized management, and a failed five‑month cloud trial. Leadership sought a unified, modern telephony platform to reduce costs and simplify administration.

PSEA deployed Mitel MiVoice Connect (and MiCloud Connect for tenants) with VoIP 400‑series phones in a phased rollout, enabling single‑page centralized management, four‑digit dialing to eliminate long‑distance charges, customizable office‑level features, and reliable call routing/transfer. The result was improved customer service and productivity, streamlined infrastructure, excellent vendor support, and about $25,000 a year in maintenance savings.

Pennsylvania State Education Association

Doug Good

IT Support Coordinator