Case Study: Limburg Provincial Council achieves unified, resilient cloud communications and flexible remote working with Mitel

Limburg Provincial Council - Customer Case Study

Limburg Provincial Council, which serves over 1,200 internal users across the Belgian province of Limburg, faced an obsolete, unsupported and fragmented telephony environment with multiple providers, limited resilience and time-consuming management — hindering flexible working and reliable citizen services.

The council moved to a subscription‑based Mitel MiVoice Business private‑cloud solution with MiCollab softphones, 6920/6930 handsets, Mitel Performance Analytics and Active Directory integration, deployed by local partner BKM‑Orange in March 2020. The unified platform simplified administration, reduced complexity and costs, improved uptime and scalability, and delivered mobility, one‑number continuity and seamless remote working — sustaining service levels throughout the COVID‑19 period.

Limburg Provincial Council

Benoit Thijs

ICT Operations Coordinator